Customer experience automation vendor, ActiveCampaign, has secured US$100 million in its latest series B investment round. Key investors this time include Susquehanna and Silversmith Capital Partners, which was the sole sponsor in the series A funding round in 2016. ActiveCampaign said it will use the funding to develop its CXA category through product innovations to advance beyond legacy marketing automation, traditional CRM and service technology, while continuing international expansion and building on its customer success team and partner ecosystem. ActiveCampaign is pitching its platform across the spectrum of small, midsize, and enterprise businesses and has 90,000 customers spanning 161 countries. Since its last funding round, the company said it had increased annual recurring revenue six-fold to more than $90 million, opened new offices in several locations including Sydney, and grown its employee base to 550 staff.

Dr Catriona Wallace, an entrepreneur in the Artificial Intelligence field, and Founder & Executive Director of Flamingo AI dropped into Speakers Corner towers to share her expertise on Artificial Intelligence, Ethics & Human Rights in technology and Women in Leadership. Needless to say, we were blown away by her visit and decided to learn more. Find out how Catriona became the second female-led business on the ASX, the importance of neurodiversity in the workplace, and what the future of AI has in store for ethics and the world at large. I only ever wanted to be a farmer! After a couple of years studying agriculture at University, I realised most of my peers were becoming investment bankers and not farmers.

The Flamingo Ai suite of Cognitive Virtual Assistants empower your employees and customers to find your compliant, up to date information, fast! Increase accuracy in information provision and compliance.

CUA is continuing to invest in customer experience (CX) and digital innovation with the extension of its virtual assistant trial in its health business. Encouraged by the success of'Sam', the virtual sales assistant for health insurance, CUA Health has signed on with Flamingo Ai to extend the artificial intelligence (AI)-powered assistant's use. This follows Australia's largest credit union also expanding the implementation of the member experience program in April. CUA piloted Confirmit's'Fast Track for Contact Centres' in CUA Direct call centres before expanding the program to include in-branch feedback. CUA Health has been trialling Flamingo Ai's technology live with potential health insurance customers for the past two months.